Clarity, care, and choice
Terms of use
Effective and last updated October 24, 2026
Using this memorial service
Where Hope Holds offers readings, private memory tools, and a moderated peer community. Member accounts are free and are offered to people who are at least 18 and reside in the United States. Keep your sign-in credentials secure and provide accurate eligibility and account information. Reading public content does not require an account. The operator is Blake Kennedy, reachable through the Privacy center.
Support and professional care
Readings, poems, and member messages are for reflection and peer encouragement. They do not provide medical advice, diagnosis, professional counseling, or a therapist–client relationship. The site and community are not continuously monitored and cannot respond to emergencies. See Support & safety for urgent-help resources and options for professional support. No AI counseling service is currently offered.
Your content and permission to operate the service
You keep your rights in content you upload. Give us only the limited permission needed to store, process, back up, format for display, return, moderate where relevant, and delete content to provide the feature you request. This does not authorize selling memories, advertising use, or training an AI model on your private uploads. The privacy notices and separate choices explain processing and visibility.
Upload only material you have the legal right to store and, for community posts, share. This includes photographs, poems, recipes, obituaries, recordings, and information about living people. Do not upload unlawfully obtained recordings, infringing material, sexual exploitation material, threats, malware, or other unlawful content. The site uploads existing audio files; it does not record telephone calls. Copyright or recording-rights concerns can be reported through the request form, identifying the work, location, your authority, and a contact email without sending identity documents.
Sharing with care
Do not harass, discriminate, threaten, impersonate, reveal private contact details, solicit money, advertise, or present dangerous medical advice. Respect different beliefs and grieving experiences. Posts and replies await review; approval is not professional endorsement. Moderators may hide or decline content and pause accounts to protect members. You can report a concern or contact the operator to question a moderation decision. Members can copy approved messages, so share only what you intend other members to see.
Choices, removal, and service availability
You can edit or delete supported items, withdraw optional memory-storage consent, export text/metadata, download originals, and request account deletion in the Privacy center. Deleting a loved-one profile unassigns its memories and does not delete the saved files or notes. A submitted deletion request is reviewed and verified before the operator completes website, authentication-provider, and other applicable deletion steps. Records required by law or for resolving a dispute may be retained to the extent permitted.
Keep your own copies of treasured files. The service may have interruptions or change, and permanent hosting or uninterrupted availability cannot be guaranteed. If the operator plans to close the service, reasonable notice and an opportunity to retrieve content should be provided where feasible. Nothing here removes rights or remedies that cannot lawfully be excluded, including responsibility that applicable law does not allow us to limit.
Payments and changes
No donations, charity transfers, subscriptions, or other payments are currently accepted through the site. A future giving feature would need its own verified recipient arrangements, fee disclosures, fundraising review, and confirmation terms before launch. A site name or .org domain does not establish tax-exempt status or tax deductibility.
Material changes to these terms will be posted with an updated date and brought to members’ attention when appropriate. Fresh consent will be requested where required for a new use of personal information. Contact the operator through the Privacy center with questions, accessibility requests, or disputes; applicable consumer rights remain available.